RETURNS AND EXCHANGES

Food Products (Matcha, Green Tea, Chocolate, etc.)

The matcha and green tea sold by The Matcha House are imported directly from Japan and sourced exclusively from manufacturers that carry out quality inspections and meet established quality standards. In addition, other food products, such as chocolate, are produced by certified organic European manufacturers under strict quality control standards. As matcha and other food products are agricultural and artisanal products, slight variations in flavor, aroma, and color may occur depending on the harvest and raw materials used. In addition, the perception of the product may vary from one customer to another. For reasons of food safety and quality control, we do not accept returns or exchanges of opened food products.Furthermore, we do not accept returns or exchanges of products that meet the manufacturer's quality standards based on personal preferences, subjective impressions, evaluations of taste, aroma, or color, or comparisons with previous purchases or different production batches.However, if the product has an obvious defect, has been damaged during transportation, or does not match the item ordered, please contact us within 3 days of receiving your order. After review, we will arrange a replacement or refund as appropriate.

Tea Ceremony Utensils and Other Goods

For tea ceremony utensils and other non-food items, if the product arrives damaged, defective, or does not match the item ordered, please contact us within 3 days of receiving your order. After verification, we will arrange a replacement or refund as appropriate.Please note that some ceramic items, such as tea bowls (chawan), are handmade. Therefore, variations in color, glaze appearance, patterns, texture, and shape may occur. These characteristics are part of the nature of the product and are not considered manufacturing defects. Returns or exchanges due to customer preference or other customer-related reasons are not accepted.